Services
Get Your FREE TRIAL Audit
Here’s an overview of our specialized services. For more details or to engage our services, feel free to email us at
yeswecan@touchdubai.com
  • Mystery Shopping
    Our Mystery Shopping framework is designed using a Key Result Areas (KRAs) approach and we customize each Result Area with Key Standards of Performance Indicators (KPIs) simply to ensure that you can assess your actual performance versus the expected performance. We engage trained Mystery Shopping professionals, and use shopper profiles to suit the audit requirement.
    We offer a comprehensive trial audit, and you can assess the rest.
    Our expertise extends to our clientele which covers Hotels, Restaurants, Healthcare, Retail, Entertainment, and Insurance companies.
    Some of our top areas of assessment include:
    • Integrity/loss prevention audits
    • Call center sales and customer service surveys
    • Customer Service Surveys
    • Customer satisfaction surveys (Telephone & Online)
    • Price checking programs
    • Competitive intelligence
    • Merchandising/promotional audits
    • Sales & marketing audits

  • Training & Human Resources Consultancy
    We complement Mystery Shopping with the Training and Development for the Hospitality & Services industries, delivering customized solutions with skilled trainers and industry professionals keeping in mind the ever-increasing needs of individuals and organizations as they enter the competitive space.
    In addition to Training, we undertake Human Resources Consultancy and customize Team Well-Being Programs. We add value in the development & delivery of Service Standards, Brand Standards &Guidelines, Standard Talk Lines, and Standard Operating Procedures.
    Some of our Management and Team Development Training programs include WOW: Customer/Guest Care; Yes We Can: Creating Memories; More is More: Emotions Driven Customer Care; Revenue Optimization at Front Office; and Train the Trainer.

  • Employee Engagement & Satisfaction Surveys
    What are the commitment levels of your team members? Do they come to work prepared to engage and deliver results? What drives them? What factors influence their under-performance?
    These are questions that would keep you and your business satisfied. A healthy business is able to retain its customers and happy customers are a result of a satisfied and motivated team. Our expertise will help you identify how to keep loyal team members motivated and offer disengaged employees a newfound commitment to your company.
    An engagement with us would help highlight some critical areas like Authority & Empowerment; Compensation and Benefits; Employee Training and Development; Leadership; Performance Management; and Workplace Innovation.

  • Recruitment
    We are experienced to hire the right talent, the first time. Not just the right candidate on paper, but the right fit for the role. We know that true talent makes businesses; however, finding it takes expert knowledge and so we match people with companies that develop their potential and help companies take their business to the next level.
    We specialize in tracking senior level executives for Hotels, Restaurants, Retail and junior industry specific and Customer facing positions for other Services industries.
    We are committed to delivering a distinctive service through our team of specialist and committed consultants. Our team consists of industry experienced consultants, most of which have experience in dealing with key companies in the Services sectors.

  • Image Consultancy
    It takes a few seconds to make that first impression. People packaging is the need of the hour and it’s exactly what we deliver.
    Your image represents your personality & talent. Are you someone to approach or to avoid? Are you trustworthy, competent, and confident? Are you successful, hardworking, and intelligent? Do your appearance, behavior and the way you communicate convey a positive and professional image?
    Some of our offerings for individuals and corporate include Personal Styling; Designing and Customization of Uniform; Complete Styling and Makeover; Etiquette Consultation; and Customized Image & Packaging Workshops.

  • Bespoke Corporate Clothing & Uniforms
    As a subsidiary of the Phoenix Uniform Company established in 1996 in Leeds (UK), we offer bespoke design services with a specialization in producing innovative garments, exclusive fabrics and unique tailoring.
    We believe that every customer is unique, so we ensure that the image presented in a uniform is an extension of your brand, which is vital to your success.
    Our expertise & services include a specialized uniform team with over 18 years’ experience, in person consultation, available garment samples, in-house bespoke design and manufacturing, and in-house logo and customization.

  • Actionable Business Insights
    Customer Churn Analysis
    Predictive analytics is an area of data mining that deals with extracting information from data and using it to predict trends and behavior patterns.
    Our Customer Churn Analysis service examines your customer data to identify which customers are most likely to switch to a competitor and why, so that you can implement a targeted retention campaign in a timely fashion.
    Social Media Sentiment Analysis
    Businesses are conversations and social media is an endless source of discussions where products, services, brands and companies are both lauded and criticized in real-time in communities that are local and global simultaneously. Our Sentiment Analysis service helps you put your finger on the social media pulse and see what your customers are saying about you but more importantly how they feel about you.